Refund policy

All sales are final and nonrefundable.

Exceptions to this are the wrong product was delivered, the product arrived damaged, or the product never arrived after it was shipped (as verified through mail courier). In these cases, a full refund or replacement will be provided. 

To start a return, you can contact us at lizscigliano@gmail.com.

For incorrect or damaged products, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Refunds will not be processed until we have the items back in the studio. 

You can always contact us for any return question.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please see Warranty information for more details of what is covered in the first 60 days. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.