FAQs

Jewelry Care 

•cleaning•

I personally wear my inlay jewelry everywhere and love it! But with that said, when possible, inlay jewelry should be taken off before bathing, swimming, yoga, applying lotions, working out, extreme heat, manicures, doing the dishes, etc. do not use jewelry cleaning chemical agents on inlay jewelry. Silver, bronze, and brass will eventually tarnish, which is also called patina and can be a desired look depending on your preference. If you don’t want patina, use a Sunshine Yellow jewelry cloth to polish away tarnish. Can also be used on gold to give it a nice shine. Dish soap and water with an old toothbrush (on metals and diamonds only, avoid the inlay) can be used to clean jewelry as well. 

•storage•

Store jewelry away from moisture when possible. Tarnish will occur faster on silver, bronze, and brass in humid climates than in dry climates so store in a jewelry box or bag to reduce exposure to moisture in the air. 

Returns & Refunds 

All sales are final and nonrefundable. 

Exceptions to this are the wrong product was delivered, the product arrived damaged, or the product never arrived after it was shipped (as verified through mail courier). In these cases, a full refund or replacement will be provided based on the evaluation. 

Items sent back to me without first requesting a return will not be accepted. 

To start a return, please reach out to lizscigliano@gmail.com.

I will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Warranty

60 day warranty on all jewelry from the date of shipment on all items ordered direct from the LS website.

The warranty covers the cost of all repairs under normal wear for the first 60 days after purchase. However, if pieces are exceptionally bent, broken, show improper care, the repairs or replacement will be at the expense of the client including shipping costs to/from to the studio for repair. 

Chain and hinged hoop earring issues are not included in this warranty but can be replaced at the going material cost at the time of replacement. Gemstones are not covered by warranty.

Cost for repairing damaged pieces will be based on the extent of the repair. Email me for an assessment and quote. 

~I take pride in the artistry, durability, and quality of the jewelry, so I want to work with you on a good solution if anything were to happen to the pieces!~

To initiate a repair or remake, you can contact me at lizscigliano@gmail.com.

Shipping

In Stock Items will be fulfilled within 3 business days of purchase and then shipped out using USPS Priority Mail (1-3 business days). Please email me if you would like to use UPS or FedEx for faster delivery. 

For Made to Order items, please allow for up to 6 weeks of processing time for your jewelry to be made. Shipping is included for made to order items.

For any special shipping requests, rush dates, or specific timelines email me for a quote and to see if it is possible.